Team FactSet Systems India Private Limited

Description:   Department Brief:     The Content Collection Department collects proprietary financial information. The Content teams work on various databases and are responsible for researching, adding, parsing, storing and updating abundant financial information useful for Investors.     Job Responsibilities   • Manage a team of 8 – 12 Quality Control Associates • Implement Quality Control model for new business and streamline it for existing processes • Assign audit samples to the QCs and monitor completion • Workload management and capacity planning • Monitor team quality by involving in regular audit checks (QA on QA) • Conduct regular calibration sessions for the QCs • Provide effective feed-back and coaching to the QCs • Periodically, publish reports on the QC function • Conduct weekly team meetings to discuss updates, statistics, and other information • Monitor attendance of the team • Monitor production rate periodically and take appropriate action • Conduct monthly grievance and feedback session with team • Ensure adherence to the SOPs by the team • General people management including attrition management, performance management etc. • Conduct periodic Performance Appraisals to facilitate performance management • Notifying the AM / Mgr Ops about issues/escalations in the team
Skills: Team leader Quality, KPO, Financial Services, Team Lead, Assistant Manager, Asst Manager, Quality
City: Hyderabad / Secunderabad
Qualification: (UG - Any Graduate - Any Specialization) O
Industry: KPO, Research, Analytics
Company Name: FactSet Systems India Private Limited
Contact Person: Mr.Kamesh
Contact Number: 91-40-44557000
Contact Email: kchavali@factset.com